House Ear Institute

Be part of our team and mission 

The House Ear Institute (HEI) is a pioneering leader in the field of hearing and Neurofibromatosis Type 2 (NF2) research. Since 1946 HEI has been committed to its threefold mission of Education, Research, and Global Health. Founded by Howard P. House, MD, and headquartered in Los Angeles, California, the House Ear Institute has been and continues to be at the forefront of new discoveries and applications of clinical and translational research in otology (ear medicine) and skull base surgery.

Led by a dedicated board of directors, top flight faculty, and supported by thousands of dedicated donors and grateful patients, this is your opportunity to come alongside them join us and support a world in which all may hear.

Careers

Clinical Research Coordinator

JOB TITLE: Clinical Research Coordinator

DEPARTMENT: Research

STATUS: Exempt; Full-time, may include occasional Saturdays or Sundays

REPORTS TO: Executive Director

DATE: June, 2019

 

ROLE SUMMARY

The Clinical Research Coordinator (CRC) position requires an individual with strong project management and critical thinking skills to organize clinical research care and projects. Responsibilities include educating patients and families on clinical trial opportunities, coordinating care for patients who are enrolled in IRB-approved clinical research trials, and collecting data for open studies. The CRC is responsible for the coordination and administration of clinical trials under the direction of Faculty, Principal Investigators, and Research Associates. The CRC will develop, implement, and coordinate research and administrative procedures for the successful management of clinical trials. The CRC will perform diverse administrative duties requiring analysis, sound judgment, and a high level of knowledge of study specific protocols. Patients often have hearing difficulties. A knowledge of American Sign Language (ASL) is not required, however a willingness to work with patients who are hearing impaired is a must.

 

ESSENTIAL RESPONSIBILITIES

Administrative Duties:

  • Administratively and clinically coordinate clinical trials and research studies between external sponsors and HEI.
  • Coordinate with PI and administration to ensure clinical research and related activities are performed in accordance with federal regulations and sponsoring agency policies and procedures.
  • Adhere to research standard operating procedures, good clinical practices and study protocols.
  • Ensure scientific integrity of data and protect the rights, safety, and well-being of patients.
  • Ensure the filing and maintenance of all regulatory documents.
  • Prepare and participate in periodic site visits from sponsor, clinical research organizations, and regulatory authorities in the review of study specific regulatory documents, source documentation, case report forms and other associated study information.
  • Complete and maintain case report forms per guidelines and review them against the patient’s medical record for completeness and accuracy.
  • Screen all laboratory results when received and follow protocol procedures regarding abnormal results.
  • Assist with and act as associate compliance officer for employer in ensuring employer scientists have proper human subject training and properly provide annual disclosures regarding funding and conflicts of interest.
  • Other duties as assigned.

Patient Education and Engagement:

  • Meet with patients for each visit and maintain accessibility to discuss any questions/concerns regarding the study.
  • Develop educational resources regarding open clinical studies at HEI. Discuss study protocols with patients and verify the informed consent documentation. Discuss risks and benefits of clinical studies with eligible patients.
  • Assist with obtaining consent and enrollment documentation for clinical studies.
  • Serve as the primary resource for inquiries regarding clinical studies from potential subjects and enrolled patients.
  • Coordinate patient engagement programs.

Coordination of Care/Research Visits:

  • Schedule all patient research visits and procedures consistent with protocol requirements.
  • Manage and coordinate study-related patient visits. Obtain vital signs of patients and collect and process specimens. Administer questionnaires per protocols.
  • Work collaboratively with neurosurgeons, otologists, audiologists in coordinating clinical care and study visits.
  • Schedule necessary follow-up for patients on clinical studies
  • Participate in planning and evaluation processes to improve workflow and organization of multi-disciplinary clinical care and study visits.

Data Collection and Management:

  • Assure research information is collected and stored in manner that is compliant with regulations/policies and good clinical practice.
  • Maintain an active database related to clinical studies.
  • Participate in data collection including performing examination and documentation of both subjective and objective (physical exam) findings.
  • Assist with collection of retrospective data (patient charts).
  • Maintain study compliance with IRB, funding, and government policies.

 

QUALIFICATIONS

Education and Experience:

  • Current California Professional License
  • Minimum bachelor’s degree, masters preferred.
  • Two or more years of clinical experience, clinical research or project management experience preferred.

Knowledge, Skills and Abilities:

  • Prior experience with clinical trials.
  • A strong commitment to advancing HEI’s mission.
  • An interest in improving the health of patients with hearing loss.
  • Willingness to work with patients who are hearing impaired.
  • Strong time-management and organizational skills.
  • Computer Skills: Microsoft Office and clinical research databases.
  • Work closely and effectively with researchers and clinicians, including neurosurgeons, otologists, and audiologists.
  • Possess a highest level of organization, analysis, perspective, planning, creativity, and energy.
  • Remain flexible in the face of competing demands and effectively manage multiple projects at any given time.
  • Be a self-starter and demonstrate an ability to solve problems and remove barriers to the administrative goals and initiatives.
  • Ability to thrive in a fast-paced and demanding environment.
  • Willingness to go above and beyond to contribute to the success of a dynamic team

 

COMPENSATION AND BENEFITS

  • HEI prides itself in offering its employees a competitive salary.
  • HEI offers a generous benefits package that includes medical, dental, and vision coverage, as well as paid sick and vacation time benefits.
  • HEI employees benefit from a flexible and fun working environment where the focus is placed on outcomes and success.

APPLICATION PROCESS

To apply, please submit a resume and cover letter via e-mail to jobs@hei.org. Resumes submitted without cover letters will not be considered. Only candidates who are selected for an interview will be contacted.

House Ear Institute is an equal opportunity employer

Marketing and Communications Manager

ROLE SUMMARY

We are seeking a self-motivated, energetic, and talented communications professional to support our growth. The position will develop communication strategies for the organization’s diverse group of stakeholders including doctors, researchers, institutions, patients, and the general public. The successful candidate will demonstrate a wide range of communications and marketing skills and have the ability to
actively manage several projects simultaneously. Responsibilities include drafting and creation of collateral, print materials and publications, social media, public relations, web development, special events, and
branding. If you are versatile, get things done, are outgoing, and have a good sense of humor, we want to hear from you.

 

ESSENTIAL RESPONSIBILITIES

Corporate Communications:

  • Create engaging and effective strategies and campaigns to drive specific outcomes and position HEI as a leader in hearing related science.
  • Manage and oversee the company’s digital presence including websites, social media and related mediums.
  • Grow our base, attract new traffic and awareness for HEI, and convert that traffic into donors, patients, and others in support of our mission.
  • Nurture and build existing relationships with funders, partners, and other institutions.

Content Creation:

  • Build and manage multi-channel campaigns that include print and digitally rich content.
  •  Drive and promote social media profiles, infographics, webinars, educational courses, blog posts, research papers, and reports to grow new leads and drive business.
  • Partner with the staff and Faculty to develop engaging content that highlights our work and success.
  • Optimize marketing automation, acknowledgement, and lead generation through social channels, newsletters, e-mail and other content.
  • Track, measure and analyze all activities to optimize efforts and limited resources.
  • Manage an editorial calendar that drives our overall communications and marketing strategies.
  • Supervise videographer, develop story ideas, oversee video production and conduct interviews. Supervise editing process and oversee distribution of videos via marketing communications channels

Public Relations:

  • Assist in maintaining relationships with key community stakeholders and build new relationships.
  • Manage incoming media inquiries. Draft and disseminate press releases promoting HEI.
  • Work with faculty on publicizing research and programmatic success stories.
  • Plan events, educational seminars, and press conferences.

 Planning and Execution:

  • Partner with Executive Director to create and execute a comprehensive communications and
    marketing plan that expands reach, builds support, and secures new donors.
  • Create tracking and feedback to measure success and identify initiatives that advance our goals.
  • Research and implement strategies to streamline work and expand reach.
  • Partner with staff and faculty to build processes for effectively collection of content.

 

Requirements

Knowledge, Skills and Abilities:

  • A strong commitment to advancing HEI’s mission.
  • Excellent communicator and creative thinker.
  • Background in fundraising and/or sales.
  • Exceptional writing and editing skills.
  • Develop budgets and manage vendors.
  • Strong orientation to work as part of a team.
  • Excellent time-management and organizational skills.
  • Computer Skills: Microsoft Office, CRM. HTML, photo/video editing SEO skills a plus.
  • Possess the highest level of organization, analysis, perspective, planning, creativity, and energy. Be
    both intuitive and data driven.
  • Command of social media networks and best practices.
  • Remain flexible in the face of competing demands and effectively manage multiple projects at
    any given time.
  • Be a self-starter and demonstrate an ability to solve problems and remove barriers to the administrative goals and initiatives.
  • Ability to thrive in a fast-paced and demanding environment.
  • Willingness to go above and beyond to contribute to the success of a dynamic team.

Education and Experience:

  • BA/BS degree in marketing, communications, or relevant field
  • 1-5 Years past experience in non-profit marketing, communications or sales.

 

COMPENSATION AND BENEFITS
HEI prides itself in offering employees a competitive salary. We offer a generous benefits package that includes medical, dental, and vision coverage, as well as paid sick and vacation time. Our employees benefit
from a flexible and fun working environment where the focus is placed on outcomes and success.


APPLICATION PROCESS
To apply, please visit www.hei.org for more information. Resumes and cover letters can be submitted via email to jobs@hei.org. Resumes submitted without cover letters will not be considered. Only candidates who are selected for an interview will be contacted.

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